Billing and Refunds

Effective date: January 6, 2026. Last updated: November 9, 2026.

Scope

This page summarizes billing practices for business clients. Your signed Agreement sets the specific fees and takes priority over this page.

Fees and invoices

• Fees may be monthly retainers, fixed project fees or per-deliverable fees, as stated in the Agreement.
• We invoice in U.S. dollars. Payment terms are stated on each invoice, typically due within 14 days.
• Late balances may be subject to a late fee or suspension of services as stated in the Agreement.

Advertising spend

Ad spend is paid to the advertising platform, either directly by the client from its own payment method or as separately agreed in writing. We do not spend client budgets beyond amounts approved by the client.

Creator content

Creator projects are scoped and priced before work begins. Product samples for physical-product content are supplied by the client unless the Agreement says otherwise. Delivered content includes the revision rounds stated in the Agreement.

Cancellation

• Retainer engagements can be cancelled with the written notice period stated in the Agreement (typically 30 days).
• Fees for work already performed and for creator work already commissioned remain payable.
• Prepaid, unused retainer fees for periods after the cancellation date are refunded.

Refunds

Fees for services already delivered are generally non-refundable. If a deliverable does not match the agreed brief, tell us in writing within 10 business days of delivery and we will revise it or, if we cannot, credit or refund the fee for that deliverable. Ad spend paid to platforms cannot be refunded by us. Platform credits and refunds are governed by the platform's terms.

Chargebacks and disputes

Contact us first through our contact form about any billing issue so we can fix it quickly. We respond within 2 business days.

Taxes

Fees exclude applicable sales, use or similar taxes, which are the client's responsibility where they apply.